Exceptional customer service is the cornerstone of our business model. Several times a year we go out and benchmark ourselves against other winter sports retailers, both locally and nationally. This week several of our team members visited multiple locations of a local ski shop chain that was hosting their annual tent sale.
We found skiers and snowboarders at a loss for where to start regarding equipment selection. Here at Salter’s, we are committed to outfitting you with the right gear and providing you with honest person-to-person service from knowledgeable professionals. We take the time to understand your skiing and riding ability (and aspirations), then making recommendations that meet your needs.
There are many other examples that put in sharp contrast the different approaches between Salter’s and the competition. What we found reinforces our belief that we are on the right track. We hope you agree.
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